Responsible Gaming at Crickex

Gambling always carries financial risk. No bet is guaranteed, and no outcome is predictable. Responsible players treat gambling as a leisure activity, not a source of income.

Crickex encourages all players in Bangladesh to approach betting with clear intentions and firm personal boundaries. The tools below help you stay in control:

• Set a budget before you play. Decide in advance how much you are prepared to spend, and do not exceed that amount.
• Use deposit limits. Crickex allows you to set daily, weekly, or monthly deposit caps directly from your account settings.
• Track your time. Long sessions can cloud judgement. Use session time reminders to stay aware of how long you have been playing.
• Play for entertainment. Gambling should complement your leisure time, not dominate it.
• Avoid chasing losses. A loss is a loss. Attempting to recover lost funds through further betting often increases financial harm.
• Keep gambling separate from personal obligations. Never use money reserved for rent, food, bills, or family needs.
• Take regular breaks. Stepping away from gambling, even briefly, helps maintain perspective and emotional balance.

These principles are practical guidelines for any player who wants to enjoy betting safely and sustainably.

Gambling addiction is a serious condition that can develop gradually. Awareness of the warning signs is the first step toward addressing the problem early.

The following indicators may suggest that gambling has become harmful:

• Spending more money on gambling than originally planned, repeatedly.
• Feeling unable to stop or reduce betting despite wanting to.
• Continuing to gamble after significant financial losses.
• Borrowing money or selling possessions to fund gambling.
• Neglecting work, studies, or family responsibilities due to gambling.
• Experiencing anxiety, irritability, or restlessness when not gambling.
• Using gambling as a way to cope with stress, depression, or difficult emotions.
• Concealing gambling activity from family members or close friends.
• Prioritising gambling over personal relationships and social obligations.
• Failed attempts to cut back or stop gambling on multiple occasions.

If you recognise several of these signs in yourself or someone you know, professional support is available and should be sought without delay.

Addiction to betting is a recognised condition, and it is possible to manage it with the right approach. The following steps are recommended for anyone concerned about their gambling habits:

• Acknowledge the problem honestly. Accepting that gambling has become harmful is the most important first step toward recovery.
• Use self-exclusion tools. Through your Crickex account, you can request a temporary or permanent self-exclusion period to restrict access to the platform.
• Set strict betting limits. Apply deposit, wager, and loss limits on your account to prevent excessive spending.
• Seek professional counselling. A trained therapist or addiction counsellor can provide structured support tailored to your situation.
• Talk to someone you trust. Sharing your concerns with a family member or close friend reduces isolation and creates accountability.
• Identify triggers. Recognise the situations, emotions, or habits that prompt excessive gambling and develop strategies to manage them.
• Replace gambling with alternative activities. Physical activity, community involvement, and creative hobbies can provide healthy substitutes.
• Avoid gambling environments. Reducing exposure to betting platforms, advertisements, and social situations involving gambling helps reduce the urge to play.
• Join a peer support group. Connecting with others who have faced similar challenges provides encouragement and practical guidance.
• Contact Crickex support. The support team can assist with account restrictions and direct you to appropriate external resources.

Professional support is accessible to anyone in Bangladesh who needs help with gambling addiction. Reaching out to a qualified organisation is a sign of strength, not weakness.

The following organisations provide confidential assistance:

• Kaan Pete Roi (Bangladesh)
  A mental health helpline providing emotional support and counselling.
  Phone: 01779-554391
  Website: www.kaan-pete-roi.com
• National Mental Health Helpline (Bangladesh)
  Operated under the Directorate General of Health Services (DGHS).
  Helpline: 16789
• Gamblers Anonymous
  An international peer support programme with online meetings accessible from Bangladesh.
  Website: www.gamblersanonymous.org
• GamCare
  A leading international organisation providing free information, support, and counselling for gambling addiction.
  Website: www.gamcare.org.uk
• BeGambleAware
  Provides educational resources and a directory of support services for individuals affected by gambling addiction.
  Website: www.begambleaware.org

All services listed above are confidential. Your personal information is protected when you seek help.

If you are concerned about your gambling habits, the Crickex support team is available to assist you. Players can request account restrictions, self-exclusion, or guidance on available resources through any of the following channels:

• Live Chat: Available directly on the Crickex website and mobile application, 24 hours a day.
• Email: Send your query or request to the official Crickex support email address listed on the Contact Us page.
• Telegram: Connect with the Crickex support team via the official Telegram channel for Bangladesh players.
• WhatsApp: Reach the support team directly through the verified Crickex WhatsApp number available on the platform.
• Facebook Messenger: Message the official Crickex Facebook page for assistance.

All communications related to responsible gaming are treated with full confidentiality. The support team is trained to handle these requests with care and without judgement.